Tuesday, 07 September 2010

Senior Service Advisor, Leicestershire, Motor Trade Job

Ref : PERFECT-7005    
Consultant : Louisa Coggs Salary : £ 20k-£22k OTE £25-£27k 
Location : Leicestershire County : Leicestershire
Working Hours : Full-Time
 
£20k-£22k OTE £25-£27k, Full Time
Motor Trade Jobs / Automotive Vacancies:

Our client requires an experienced automotive Senior Service Advisor to join their franchised main motor trade dealership.

The role will be to ensure that customer requirements for service and repair are met, by utilising the resources allocated to them in the most efficient and productive manner.

The role requires someone who is dynamic, driven and confident. You will need to be highly organized, have an excellent customer service record and be a good motivator.

Accountabilities:

*Controlling a team of Technicians, including the workflow, allocation etc
* Managing customers expectations both whilst on site and by telephone
* Reporting on various matters, as required, to the Service Manager
* Checking the vehicle onto site, allocating and checking out a loan vehicle, entering work onto Kerridge
* Workshop Loading, Maintaining / printing job cards
* Managing progress of all jobs
* Liaising with the customer during progression of work
* Completing a full description of the work done
* Producing invoices for customers as required
* Arranging collection and delivery and all other ad hoc duties associated with the role

This role requires experience of working in the job within a prestige car dealership as well as a knowledge of how a DMS operates.

Motor Trade experience is essential.

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REF: J11853
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